Shipping Policy

Thank you for shopping with KPAAH! We strive to deliver your orders in a timely manner and ensure a smooth shipping experience. Please review our shipping policy below:

1. Processing Time

  • Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment is confirmed.
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary based on destination, typically between 7-14 business days.

Please note that these are estimated delivery times, and actual delivery may vary depending on factors beyond our control, such as carrier delays and customs processing.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the selected shipping method. We offer free standard shipping on domestic orders over $50.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, which can be used to track your package. Please allow 24 hours for the tracking information to update.

5. International Shipping & Customs

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are not included in our shipping fees and vary by country. Please contact your local customs office for more information.

6. Shipping Delays

While we strive to meet the delivery times mentioned, unexpected delays can occur. In such cases, we will notify you as soon as possible. KPAAH is not responsible for shipping delays caused by external factors such as natural disasters, customs inspections, or carrier issues.

7. Lost or Stolen Packages

KPAAH is not liable for lost or stolen packages once the carrier marks them as delivered. If your package has been marked as delivered but you have not received it, please check with your neighbors or contact the carrier for further assistance.

8. Incorrect Shipping Information

Please ensure that your shipping information is accurate before submitting your order. KPAAH is not responsible for items shipped to incorrect addresses due to customer error. If you notice an error in your shipping information, please contact us immediately at info@kpaah.com to resolve the issue.

9. Contact Us

For any shipping-related questions or concerns, please feel free to reach out to our customer service team at info@kpaah.com. We are here to help!